Data Protection & Privacy
joinan Privacy Policy
Your privacy matters to joinan. This policy explains exactly what personal information we collect when you use our platform, how we use and store it, who we may share it with, and what rights you hold over your own data as a player based in Bangladesh.
Privacy at a Glance
Our Core Commitments to You
These six principles capture what joinan stands for when it comes to handling your personal information. They summarise the full policy below in plain terms — because we believe you should understand your privacy without needing a law degree.
We Never Sell Your Data
joinan does not sell, rent, or trade your personal information to third-party marketing companies. Your data exists to provide you with a better gaming experience, not to generate advertising revenue. This is a firm and unconditional commitment.
We Collect Only What We Need
joinan applies a data minimisation approach. We collect only the personal information that is strictly necessary to operate your account, process your transactions through bKash, Nagad, Rocket, and other approved payment methods, and comply with our legal obligations.
Bank-Grade Encryption
All data transmitted between your device and the joinan platform is protected by 256-bit SSL/T LS encryption — the same standard used by international banking institutions. Sensitive data including passwords and payment credentials is hashed and stored using industry-standard cryptographic algorithms.
You Control Your Data
You have the right to access, correct, and request deletion of your personal data at any time. joinan provides clear mechanisms to exercise these rights. Simply contact [email protected] and our team will respond within 4 hours to assist with any data-related request.
Transparent Cookie Use
joinan uses cookies and similar tracking technologies only for platform functionality, session management, and aggregate analytics. We do not use third-party advertising cookies. Our cookie practices are fully disclosed in this policy, and you can manage your preferences at any time through your browser settings.
Clear Retention Limits
joinan does not retain your personal data indefinitely. We apply defined retention periods to every category of personal information we hold. When data is no longer needed and no legal obligation requires its continued storage, it is securely deleted or anonymised in accordance with our data retention schedule.
This Privacy Policy applies to all personal data processed by joinan in connection with your use of the joinan platform at joinan.net. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside joinan's Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to your account.
1. Data We Collect
joinan collects personal information across several categories, depending on how you interact with the platform. The table below sets out each category, the specific data points within it, and the primary reason for collection.
| Category | Data Points Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., Bangladesh National Identity Card number) | Account registration, age verification (18+), KYC compliance |
| Contact Data | Email address, Bangladeshi mobile phone number, residential address (district, city) | Account communications, transaction notifications, support correspondence |
| Financial Data | bKash/Nagad/Rocket/Upay wallet number, Visa/Mastercard last 4 digits, bank account reference (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank), transaction history | Processing deposits and withdrawals in BDT, fraud prevention, AML compliance |
| Account Activity Data | Login timestamps (Bangladesh Standard Time), game history, bet amounts and outcomes, bonus usage, session duration | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type and operating system, browser type and version, screen resolution, referral URL | Fraud detection, geographic eligibility verification, platform optimisation |
| Verification Documents | Scanned or photographed copies of government-issued ID, proof of address, proof of payment method ownership | KYC verification, regulatory compliance, chargeback dispute resolution |
| Communications Data | Content of emails and support chat messages sent to or from [email protected] | Customer support, complaint handling, quality assurance |
1.1 Data You Provide Directly
The majority of personal data joinan holds about you is information you provide directly — at the point of registration, during KYC verification, when contacting customer support, or when completing a transaction. joinan does not obtain personal data from social media platforms or publicly available databases without your knowledge.
1.2 Data Collected Automatically
When you access and use the joinan platform, certain technical data is collected automatically by our servers and analytics infrastructure. This includes your IP address (used to verify that you are accessing from Bangladesh and not from a prohibited jurisdiction), device identifiers, and session metadata. This data is processed in aggregate where possible and is not used to build individual advertising profiles.
1.3 Data We Do Not Collect
joinan does not collect sensitive personal data categories including racial or ethnic origin, religious beliefs, political opinions, biometric data (beyond that contained in identity document photographs submitted for KYC), or health data — except where a player voluntarily discloses a gambling-related concern through our Responsible Gaming support channel, in which case that information is used solely to assist the player.
2. How We Use Your Data
joinan processes your personal data for specific, clearly defined purposes. We rely on one or more of the following legal bases for each processing activity: contractual necessity (processing required to fulfil our agreement with you), legal obligation (processing required to comply with applicable law), legitimate interests (processing that serves joinan's reasonable business interests without overriding your rights), and consent (where you have explicitly opted in to a specific processing activity).
2.1 Operating Your Account
The primary use of your personal data is to provide you with a functioning joinan account. This includes creating and maintaining your account profile, processing your deposits and withdrawals through Approved Payment Methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), calculating and crediting bonus balances, recording your game history, and enabling you to access customer support. This processing is necessary for the performance of the contract between you and joinan.
2.2 Identity Verification and KYC
joinan uses your identity and financial data to complete Know Your Customer (KYC) verification checks. These checks are conducted to verify your age (confirming you are 18 or older), confirm your identity and residential address, and satisfy anti-money laundering obligations. KYC verification may be conducted at registration, at the point of your first withdrawal, or at any other time joinan deems appropriate based on account activity. This processing is required by legal obligation.
2.3 Fraud Prevention and Platform Security
joinan processes technical data and account activity data to detect and prevent fraudulent activity, including multi-accounting, bonus abuse, use of automated betting software, collusion, and money laundering. Where suspicious activity is identified, joinan may suspend the relevant account pending investigation. This processing is based on joinan's legitimate interest in protecting the integrity of the platform and the interests of other players.
2.4 Responsible Gaming Monitoring
joinan uses account activity data — including session duration, deposit frequency, and betting patterns — to identify players who may be exhibiting signs of problem gambling. Where such patterns are identified, joinan may proactively reach out to the player with responsible gaming information, or apply temporary account restrictions as a precautionary measure. This processing reflects joinan's legal and ethical obligation to promote safer gambling.
2.5 Marketing Communications
If you have provided explicit consent at the time of registration, joinan may send you promotional emails and notifications about new games, bonus offers, and platform features relevant to players in Bangladesh — including seasonal promotions tied to events such as BPL cricket season, Eid, and Pohela Boishakh. You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform or your entitlement to service communications (e.g., transaction confirmations and account notices).
2.6 Legal and Regulatory Compliance
joinan may be required to process and disclose your personal data to comply with applicable legal obligations, including responding to lawful requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction. joinan will only disclose personal data in response to such requests where it is legally required to do so, and will inform you of any such disclosure to the extent permitted by law.
3. Cookies & Tracking
joinan uses cookies and similar browser-based technologies on the joinan.net platform. A cookie is a small text file placed on your device by a web server. Cookies allow the platform to recognise your device on subsequent visits and to maintain your session state while you are logged in.
3.1 Categories of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication tokens, CSRF protection, load balancing. These cookies are essential for the platform to function and cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your language preference (English), your most recently played games, and your responsible gaming settings (e.g., deposit limits you have set). | Up to 30 days |
| Analytics | Aggregate, anonymised data on page views, session lengths, and navigation paths used to improve platform performance. No individual player profiles are built from analytics cookies. | Up to 12 months |
No Advertising Cookies. joinan does not use third-party advertising cookies, retargeting cookies, or any tracking technology that builds profiles of individual users for the purpose of serving targeted advertisements on external platforms. The cookies we use are limited to those necessary for platform operation and internal analytics.
3.2 Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies may prevent you from logging into your joinan account or accessing certain platform features. Disabling functional cookies may result in the loss of your saved preferences. Analytics cookies can be disabled without affecting platform functionality.
4. Data Sharing & Third Parties
joinan does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
4.1 Payment Processors
To process your deposits and withdrawals in Bangladeshi Taka (BDT), joinan shares the minimum necessary financial data with our Approved Payment Method partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, as well as partner banks such as BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank. These providers process your payment data under their own privacy policies and security standards. joinan does not store full card numbers or mobile banking PINs on its servers.
4.2 Game Technology Providers
The casino games available on the joinan platform are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as an anonymised player session token and bet amounts) to facilitate game delivery and calculate outcomes. Game providers do not receive your name, email address, payment details, or any other directly identifying information.
4.3 Identity Verification Services
joinan may use third-party identity verification services to assist with KYC checks. These providers process identity document data on joinan's behalf and are contractually required to handle that data securely and to use it solely for the purpose of completing joinan's verification requests.
4.4 Legal and Regulatory Authorities
joinan may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction where required by applicable law. In all such cases, joinan will disclose only the specific data required by the lawful request and will maintain a record of the disclosure.
4.5 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of joinan's assets, player personal data may be transferred to the acquiring entity. In such circumstances, joinan will notify affected players in advance by email and will ensure that the acquiring entity is bound by terms no less protective than those set out in this Privacy Policy.
No Cross-Border Transfers Without Safeguards. If joinan transfers your personal data to a service provider located outside Bangladesh, we ensure that appropriate data transfer safeguards are in place — including contractual clauses that require the recipient to protect your data to a standard equivalent to that applied by joinan.
5. Data Retention
joinan retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, tax, or accounting requirements. The table below summarises our standard retention periods by data category.
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML record-keeping obligations; dispute resolution |
| Financial Transaction Records | 7 years from transaction date | Tax and accounting obligations; chargeback dispute window |
| KYC Verification Documents | 5 years after account closure | Regulatory compliance; fraud investigation support |
| Game History and Bet Records | 3 years from date of activity | Dispute resolution; responsible gaming review |
| Support Communications | 3 years from date of last communication | Complaint handling; quality assurance |
| Marketing Consent Records | Until consent withdrawn + 1 year | Proof of consent; regulatory audit trail |
| Technical / Log Data | 12 months from collection | Security monitoring; fraud detection |
When a retention period expires, joinan will either securely delete the relevant data or, where deletion is not technically feasible, anonymise it so that it can no longer be linked to an individual player. Anonymised data may be retained indefinitely for aggregate statistical and platform improvement purposes.
6. Your Privacy Rights
As a joinan player, you hold a defined set of rights over your personal data. These rights are described below. To exercise any of these rights, please contact [email protected] with your account username and a clear description of your request. joinan will respond within 10 business days (Bangladesh Standard Time). There is no fee for exercising any of these rights.
You may request a copy of all personal data joinan holds about you, together with information about how it is being used and with whom it has been shared.
If any personal data joinan holds about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
You may request that joinan delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
You may request that joinan restricts the processing of your data while a rectification or objection request is being assessed, or where you contest the accuracy of data we hold.
You may request that joinan provides your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
You may object to the processing of your personal data where joinan relies on legitimate interests as the legal basis, including profiling for responsible gaming monitoring purposes.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
If you believe joinan has processed your data unlawfully, you have the right to lodge a complaint with the relevant data protection authority or to seek legal redress.
7. Data Security
7.1 Technical Safeguards
joinan implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key technical measures include:
- Transport layer encryption: All data in transit between your browser or device and the joinan.net servers is encrypted using TLS 1.2 or higher (256-bit SSL).
- Password hashing: Account passwords are stored as salted cryptographic hashes using industry-standard algorithms. joinan staff cannot view your password in plain text.
- Database encryption: Personal data stored in joinan's databases is encrypted at rest. Financial data is stored in isolated, access-controlled environments.
- Access controls: Access to personal data within joinan's internal systems is restricted on a strict need-to-know basis. Staff access is logged and audited regularly.
- Two-factor authentication (2FA): joinan supports 2FA for player accounts and mandates it for all internal administrative systems.
- Intrusion detection: joinan operates real-time intrusion detection and anomaly monitoring across its infrastructure to identify and respond to potential security incidents promptly.
7.2 Organisational Safeguards
Beyond technical controls, joinan maintains organisational measures to protect your data, including regular staff training on data protection responsibilities, a documented incident response procedure for data breaches, and periodic security assessments of our platform and third-party providers. All staff with access to personal data are bound by contractual confidentiality obligations.
7.3 Data Breach Notification
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, joinan will notify affected players without undue delay — and in any case within 72 hours of becoming aware of the breach — by email to the address registered on your account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps joinan is taking to address it.
Your Role in Account Security. While joinan takes every reasonable technical and organisational measure to protect your data, you also play an important role. Use a strong, unique password for your joinan account, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.
8. Policy Updates & Contact
8.1 Changes to This Privacy Policy
joinan may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When we make material changes to this policy, we will notify registered players by email to the address on their account at least 14 days before the updated policy takes effect. The "Last updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the joinan platform after the effective date of any revised policy constitutes your acceptance of the updated terms.
8.2 Children's Privacy
The joinan platform is strictly for adults aged 18 and over. joinan does not knowingly collect personal data from individuals under the age of 18. If joinan becomes aware that it has inadvertently collected personal data from a person under 18, that data will be deleted immediately and the associated account closed. Parents or guardians who believe their child has registered on the platform should contact [email protected] immediately.
8.3 Links to Third-Party Content
The joinan platform may contain references to game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) whose own platforms operate independently of joinan. This Privacy Policy applies solely to data processed by joinan on joinan.net. joinan is not responsible for the privacy practices of third-party game studios or payment providers, each of which operates under its own privacy policy.
8.4 Contact the joinan Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or to joinan's handling of your personal data, please contact us using the details below. All privacy-related communications should be directed to:
- Email: [email protected]
- Subject line: Privacy Request – [Your Account Username]
- Response time: Within 4 hours for general enquiries; within 10 business days for formal data subject access requests
- Support hours: 24 hours a day, 7 days a week, in English
Plain-text contact only. Please note that the email address above is provided for informational purposes. To protect your account, do not include sensitive information such as passwords or payment PINs in any email to joinan. Our support team will never ask you for your password by email.
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